FAQS

How does the rental system work?

By choosing to rent an item, you aren’t having to pay out large amounts of money in one lump sum. You can choose your rental term and payment frequency. You then make your payments via your chosen payment method and when your contract term is up you can make an offer to purchase the rental goods.

 

What length rental terms are available?

We offer contract lengths between 12 to 36 months. We can tailor the lengths to suit your budget.

 

How can I become a RentBuy Appliances customer?

It’s simple, you can apply online 24hours a day or call our team for a more personal approach on 1300 888 109. Office hours: Monday – Thursday 8.30am – 4.30pm, Friday 8.30am – 4.00pm

 

What do I need to apply?

To apply you will need to complete an application form and we will need to do a credit check.

You will also need the following:

-Income details

-Photo ID

-Residential details

-Personal References (Name, Address and Phone number)

All reference must be at separate addresses

 

How do I make payments?

Payments can be made by Direct Debit, Credit Card and Centrepay.

 

Is there a deposit or bond required?

No deposit or bond is required. However the first monthly payment is payable on delivery. To find out more please call our office.

 

What happens if my direct debit is going to fall on a public holiday?

The direct debit will be taken out on the next available business day.

 

I need to change my bank account/credit card/centrepay details or my payment frequency

To change account details just call us and we will send you new forms to fill in and send back. To change your payment frequency call us and we should be able to change it over the phone.

 

I am short this pay and may not be able to afford my payment

Call us so we can discuss alternative arrangements. The sooner you call the better so payments can be put on hold to stop and dishonor fees from RentBuy Appliances or your Bank.

 

Can I finish my rental agreement early?

You can call at anytime and request your payout figure to finish your contract early. Alternatively you can pay more than your required amount which will help you to finish your contract early.

 

What happens at the end of the rental agreement?

You are able to take advantage of our unique offer to purchase the rental goods at the end of your contract for a minimal purchase price – you make us an offer.

 

What if my circumstances change and I can’t afford my contract anymore or I just want to return my items?

Call us to discuss your options. If you are wanting to just return your goods there will be fees that apply.

 

What products can I choose from?

A complete range of household appliances and furniture; Fridges, Freezers, Washers, Dryers, LCD-LED TVs, Stereos, Home Theatres, Dishwashers, Air Conditioners, Mowers, Edgers, Game Consoles, Notebooks, Desktops, Beds, Mattresses, Dining Suites, Lounge Suites, Household Furniture, Mobile Phones & More…

 

What warranty comes with my goods?

All new products come with full manufactures warranty. We will cover you for warranty for the length or your contract. You are also able to purchase extended warranty which can cover your item even after your contract has finished.

 

What happens if my goods break down?

Call us and we can organize a service call or provide you with the information if you wish to do it yourself. If the problem is deemed to be no fault of the item and not covered by warranty you will need to pay for the repair.

 

Do I need to protect my rental items against theft, loss and damage?

Yes, you accept the responsibility of the item if they are stolen, lost or damaged. If your home and contents insurance policy covers rental items, then you will be covered.

 

Do you deliver?

Yes, we deliver Tuesdays through to Fridays. There is a $25.00 delivery fee.

 

Do I need to be home for delivery?

Yes, on delivery our driver will have your contracts which you will need to sign. You will also need to show photo ID. We do not allow for anyone else to sign on your behalf. For more information please call our office.

 

What happens if I move?

Not a problem, all you need to do is contact our team at RentBuy Appliances prior to moving to verify if you will still be in our serviceable area.

 

I have feedback, how do I tell you?

We love to hear from our customers. If you have feedback please let us know by our “contact us” form. Alternatively you can also post us your feedback:

RentBuy Appliances

PO BOX 7003

Bass Hill

NSW 2197

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