FAQS

How does the rental system work?
By choosing to rent an item, you aren’t having to pay out large amounts of money in one lump sum. You can choose your rental term and payment frequency. You then make your payments via your chosen payment method and when your contract term is up you can make an offer to purchase the rental goods.

What length rental terms are available?
We offer contract lengths between 12 to 36 months. We can tailor the lengths to suit your budget.

How can I become a RentBuy Appliances customer?
It’s simple, you can apply online 24 hours a day or call our team on 1300 888 109. Office hours are Monday – Thursday 8.30am – 4.30pm, Friday 8.30am – 4.00pm

What do I need to apply?
To apply you will need to complete an application form and we will need your consent to do a credit check.

You will also need the following:
- 2 Payslips and/or 2 Centrelink Income Statements
- Your last 3 months of banking statements
- Government Photo ID
- 3 Personal References (Name, Address and Phone number)
All reference must be at separate addresses

How do I make payments?
Payments can be made by Direct Debit, Credit Card and Centrepay.

Is there a deposit or bond required?
No deposit or bond is required. However, the first monthly payment is payable on delivery. To find out more please call our office.

What happens if my payment is going to fall on a public holiday?
The payment will be taken out on the next available business day.

I need to change my payment details or my payment frequency how do I do that?
Please call our office on 02 9822 4900.

My details have changed, such as you have moved house or gotten a new phone number?
It is your responsibility as the renter to always advise us of any changes of details as soon as they happen, please call our office to update your details.

I am short this pay and may not be able to afford my payment
Call us so we can discuss alternative arrangements. The sooner you call the better so payments can be put on hold to stop and dishonour fees from RentBuy Appliances or your Bank.

Can I finish my rental agreement early?
You can call at any time and request your payout figure to finish your contract early. Alternatively, you can pay more than your required amount which will help you to finish your contract early.

What if my circumstances change and I can’t afford my contract anymore or I just want to return my items?
Call us to discuss your options. If you are wanting to just return your goods there will be fees that apply.

What warranty comes with my goods?
All new products come with a full manufacturers warranty. We will cover your warranty for the length of your contract. You are also able to purchase an extended warranty which can cover your item even after your contract has finished.

What happens if my goods break down?
Call us and we can organize a service call. If the problem is deemed to be no fault of the item and not covered by warranty you will need to pay for the repair.

Do I need to protect my rental items against theft, loss and damage?
Yes, you accept the responsibility of the item if they are stolen, lost or damaged. If your home and contents insurance policy covers rental items, then you will be covered.

Do you deliver?
Yes, we offer free delivery Tuesdays through to Fridays.

Do I need to be home for the delivery?
Yes, on delivery our driver will have your contracts which you will need to sign. You will also need to show photo ID. We do not allow anyone else to sign on your behalf. For more information please call our office.

I have other enquiries not listed here, how do I get these answered?
Please call our office on 02 9822 4900.

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